1. What is FHRKA?

FHRKA is a brand specializing in handcrafted wooden boxes. Our products are made with premium materials to ensure durability and aesthetic appeal. We believe in creating products that not only serve practical purposes but also add beauty to your home or office.

2. How do I place an order?

To place an order, simply browse our product catalog, select the item you wish to purchase, and click "Add to Cart." Once you're ready to check out, go to your cart and follow the instructions to complete your purchase using your preferred payment method.

3. What payment methods do you accept?

We accept a wide range of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. All payments are processed through a secure and encrypted platform for your safety.

4. Do you offer international shipping?

Yes! We offer international shipping to most countries. Shipping rates and delivery times vary depending on your location. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the buyer.

5. How can I track my order?

Once your order is shipped, we will send you a tracking number via email. You can use this tracking number to monitor the status of your shipment directly through the carrier's website.

6. What is your return policy?

We offer a 30-day return policy. If you're not satisfied with your purchase, you can return the item within 30 days for a full refund or exchange, as long as the product is unused and in its original condition. For more details, visit our Return Policy Page.

7. How should I care for my wooden box?

To ensure your wooden box lasts for years, we recommend cleaning it with a soft cloth, keeping it away from direct sunlight, and avoiding moisture. For more care tips, visit our Wooden Box Care Page.

8. Can I customize my wooden box?

Yes! We offer custom engraving on certain wooden boxes. You can add personalized text or designs to make your box unique. Please contact our customer service team at support@fhrka.com for more information.

9. What should I do if I receive a damaged item?

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will assist you with a replacement or a full refund, and we will cover any return shipping costs for damaged items.

10. How can I contact customer support?

If you have any questions or concerns, you can reach our customer support team at support@fhrka.com. We are available Monday through Friday and will respond to your inquiries as quickly as possible.